User guide
For reservations
From this site, Contact of travel products in posted on the website, available upon your acceptance.
Please apply than application Contact Us · Contact your phone or each product page.
TEL: 03-5348-4811 (weekdays 10:00 to 18:00 / Saturdays, Sundays, public holidays · GW · Bon-New Year holiday)
Inquiry, How to Book
- ①Find hope tour
- ②Click on your desired tour, Please confirm the tour content in the detailed screen, go to the Contact Us screen and go to the departure dates along the flow of the screen. According to your wishes, please contact us by entering the required information.
- ③basic personnel within 3 business days will be the answer of availability or to make a reservation. Please note that the answer there is a case to take time by time. If there is no reply even after the three business days after the e-mail sent, there is a very sorry to trouble you, but please contact us by phone. (Excluding weekends and public holidays · GW · Obon year-end and New Year holidays) If you still accepting reservations in the case of your application by e-mail has not been completed do not receive the mail, so Please confirm there is a possibility of the following causes. It is wrong e-mail address registration I'm not getting my acceptance completion mail by junk e-mail blocking feature Your email box is in the case of full Such★for the domain specified reception If you are using anti-spam measures (domain specification reception or specify deny), so you may not be able to receive mail, Please in the set that can receive the "@ phoenix-travel.co.jp" before the inquiry. It may also be automatically moved to the Junk E-mail folder and the Recycle Bin, so thank you for your confirmation together. Thank you for your cooperation of everybody. If you wish to retransmit on it is thank you to contact us by phone.
Establishment of the reservation
The time of receive a formally defined content notification from HP representative will be the establishment of the reservation.
Please keep in mind that it does not become established in the inquiry time from the form.
Change of reservation, cancellation
In the case of cancellation, in order to prevent the trouble due to a time lag, your support we can not do by e-mail.
Sorry to trouble you, but please give me the cancellation by direct telephone.
You can not change on the net in the case of content change of reservation. Please change by phone directly.
Phoenix Reservations Center: 03-5348-4811 (weekdays 10:00 to 18:00)
We have the case of the holiday will be handled in the next business day. Please note.
If there is a change or cancellation after ticket receipt, you will need to if you return the ticket class.
It will always be necessary to refund work, please return your guide as required documents via courier.
※The sending by ordinary mail,There is a risk of loss so please refrain.
In the case of cancellation, in order to prevent the trouble due to a time lag, your support we can not do by e-mail.
Sorry to trouble you, but please give me the cancellation by direct telephone.
You can not change on the net in the case of content change of reservation. Please change by phone directly.
Phoenix Reservations Center: 03-5348-4811 (weekdays 10:00 to 18:00)
We have the case of the holiday will be handled in the next business day. Please note.
If there is a change or cancellation after ticket receipt, you will need to if you return the ticket class.
It will always be necessary to refund work, please return your guide as required documents via courier.
※The sending by ordinary mail,There is a risk of loss so please refrain.
In the case of participation of only minors
Participation of those who travel the custody of the bank and not less than 20-year-old minors, as well as the conclusion of the travel contract, you will need parental authority of the agreement. (※ including cases in which you travel and anyone other than parental authority)
Because we will send you a consent form format by FAX or e-mail after your application, your signature in custody bidder, received the seal, thank you for your reply by FAX or e-mail attachments.
Please note that if you can not consent recovery can not be shipped ticket.
Travel establishment and payment
After your booking is confirmed, you will pay the travel price along your guide to give your contact from the Company.
Established the timing of your trip is we have received the travel price, it will be the time of the consent.
If you do not have confirmation of payment (credit card payment completed) will be the principle arrange invalid.
Please consult us if the payment delayed due to various reasons.
In the case of bank transfer
To the following account designated thank you for payment until the guidance due date.
It is not in the form to send your transfer paper in advance, once it is established to the following account, thank you to transfer directly from the customer.
[Bank account]
Mizuho Bank Shinjuku new city center branch
Savings Account: 1067954
Name: Phoenix Holdings, Inc.
※ transfer commission we ask at the visitor burden.
In the case of credit card settlement
Your card settlement hope are available only in the following two types of card.
The kind we have been with the handling of only the "VISA" or "MASTER" card.
The payment number of times - you batch settlement only.
Please inform me of the following requirements at the time of booking confirmed guide.
- ①card type (VISA / MASTER)
- ②card number (16 digits)
- ③card expiration date (◎◎ month / ●● year)
- ④card holder (full name)カード種類（VISA／MASTER）
It received certification for your trip price of our handling products we have and ahead of principle the transfer specification is a substitute. Since I am not doing is writing the issuance of such invoice, receipt, please understand.
If at the time we receive the bank transfer required to issue in writing issued in the form of "payment receipt certificate" it is possible. In the case of credit card payment, we will send you a use specification, if necessary.
Both If necessary that effect, please tell us in accordance with the time of booking.
If at a later date Contact, cash on delivery, or because there is a case to be a PDF correspondence, please understand.
When was changed or canceled after the completion of arrangements is, appropriated your deposit to change or cancellation fee, we will settle the difference.
- Please note it will be refunded by the customer burden for the commission at the time of refund.
- If it is a credit card payment, it will be the form where I am the difference amount to minus settlement.
About fees
In the case of change or cancellation after the travel contract established, it will be charged an additional administrative fee and cancellation fee.
Fees / 1 per: 1,000 to 1,800 yen
In the case of a change after ticketing, because there are times when you ask for a separate additional fee is the prospect fees, please check at the time of the change or cancellation.
We will ship the tour coupon of 7 days prior to departure to the goal.
Since the ticket will be valuables, it will be shipped via courier.
Shipping will be as follows. Please give me the payment in conjunction with your travel price.
- Kanto (Tokyo and six prefectures),Chubu,Kinki ..... 900 yen
- Tohoku · Chubu · Kinki · China · · · · · · 800 yen
- Hokkaido, NorthKyushu ..... 1.000 yen
- SouthKyushu ..... 1.200 yen
- Okinawa ..... Need to confirm